FAQ

Q: Are your sculptural candles only for decoration, or can I burn them?
Our candles are designed primarily as decor pieces, but you can burn them if you follow our Candle Care & Safety guidelines. Sculptural shapes will not burn like jar candles – they may drip heavily and lose their form quickly. If you want a longer, more traditional burn, we recommend using jar candles.

Q: What wax and wicks do you use?
We use soy / coconut-soy blends and cotton wicks, chosen for a cleaner burn compared with many paraffin blends. Our fragrances are selected to be phthalate-free and suitable for home use.

Q: Why doesn’t my candle look exactly like the photo?
Each Mombattie candle is hand-poured in small batches, so small variations in color, texture, or tiny air bubbles are normal and part of the charm. No two pieces will ever be 100% identical – that’s what makes them special.

Q: What is “frosting” or white patches on my soy candle?
Frosting (a white, crystal-like layer on the surface) is a natural characteristic of soy wax and does not affect the safety or performance of the candle. It’s simply the wax returning to its natural state and is a sign of a more natural wax blend.

Q: How should I store my candles?
Store your candles in a cool, dry place, away from direct sunlight, heaters, or sunny windowsills. Excess heat and sunlight can cause fading, sweating, or warping, especially in sculptural shapes.

Q: Do you offer wholesale or bulk orders for events?
Yes, we do. We love creating candles for weddings, events, and gifting. For wholesale or bulk enquiries, please reach out via our Contact page or email us directly, and we’ll be happy to discuss quantities, scents, and timelines with you.

Q: Do you ship internationally?
Currently, we ship within the United States only. If you’re outside this area and interested in ordering, feel free to reach out – we’re always reviewing future shipping options.

Q: My candle arrived damaged. What should I do?
Please email us within 48 hours of delivery with your order number and clear photos of the damage and packaging. We’ll review and, if approved, arrange a replacement or store credit according to our Shipping & Returns policy.

If you still have questions, please reach out – we’re always happy to help you find the perfect candle to please your eyes and soul. ✨